Privacy policy

The data controller for this website is Reactive Plumbers, a plumbing and heating service covering Greater London and north Surrey, including Croydon, Bromley, Sutton, Orpington and Wimbledon.

• Phone: 07512 919899
• Website: reactiveplumbers.co.uk
• Online: Contact form

We do not publish an email address or a street address. For privacy requests use the contact form or phone.

Depending on how you use the site, we may collect:

• Contact and enquiry data — name, email, phone, message, service requested and urgency from the form, plus the same kinds of details if you call or WhatsApp.
• Technical data — IP address, browser, device and pages viewed, collected via Umami analytics and Cloudflare hosting logs.

Please do not include health or other sensitive information in forms unless it is needed for the job.

• Respond to enquiries and provide quotes
• Arrange plumbing, heating and gas work
• Run and secure the website
• Prevent spam and form abuse (including Turnstile)
• Meet legal and insurance duties

We do not sell your personal data.

• Contract / steps prior to a contract — quotes and jobs you ask for.
• Legitimate interests — running the site, security, and records for insurance.
• Legal obligation — tax, safety and similar requirements.

We use Umami (self-hosted at umami.cap.lazyjobber.com) to see which pages are used. It is cookieless where possible. Cloudflare may set strictly necessary cookies to deliver and protect the site. Cloudflare Turnstile may run on the contact form to block spam.

• Resend — to deliver contact-form messages to us.
• Cloudflare — hosting, security and Turnstile.
• Attending engineers, insurers and advisers where needed for the job or a claim.
• Law enforcement or regulators where required by law.

Some providers may process data outside the UK. Where that happens we rely on the safeguards those providers use under UK data protection law (adequacy, standard contractual clauses or similar).

Quote enquiries: usually up to 24 months after last contact. Job records: as long as needed for insurance, tax and warranty (often up to 6 years). Analytics: according to Umami settings.

We take appropriate technical and organisational measures. No internet transmission is completely secure. If you think there has been a problem, call us.

Under UK GDPR you can ask for access, correction, erasure, restriction, objection, and (where it applies) portability. You can complain to the ICO at ico.org.uk/make-a-complaint or 0303 123 1113.

To exercise your rights, use the contact form or call 07512 919899.

This site is for adults arranging plumbing and heating work. We do not knowingly collect data from children.

We may update this page. The date at the top will change when we do.