Blocked toilet plumbers in London
A blocked toilet in a one-bathroom flat is an emergency. We clear it, and tell you whether it was the pan or the pipe.
Service overview
A blocked toilet is the one plumbing fault that cannot wait, particularly in a flat with a single bathroom.
Most are local to the pan or the branch behind it and clear quickly. The ones that matter are where the toilet is not the only thing backing up, because that means the blockage is further down in the stack or the drain.
We also handle the jobs either side of it: toilets that will not stop running, cisterns that will not fill, leaking pan connectors, and replacements.
We work across Greater London and north Surrey, including Croydon, Bromley, Sutton, Orpington and Wimbledon. Gas Safe engineers do every gas job. See the gallery, about us or get in touch.
Get a quoteSigns you need blocked toilet
- Water rises to the rim then drains away very slowly
- The toilet overflows when flushed
- Bath or shower gurgles when the toilet is flushed
- Smell of sewage in the bathroom
- Toilet runs constantly after flushing
- Water on the floor around the base of the pan
Is it just the toilet?
This is the question that decides how big the job is. If the toilet is blocked and everything else in the property drains normally, the blockage is almost certainly in the pan or the short branch behind it. That is straightforward.
If the bath gurgles when you flush, or the shower backs up, the blockage has moved into the soil stack or the drain run outside and it is affecting everything above it. In a block of flats that also means the problem may not originate in your property at all, and clearing it carelessly can push it into a neighbour's.
What causes them
Wet wipes are the leading cause, including the ones sold as flushable. They do not break down the way toilet paper does, and once one catches on a rough joint the rest build on it. Sanitary products and kitchen roll behave the same way.
In older properties the pipework itself contributes. Victorian and Edwardian stock often has original clay drainage with rigid joints, and a joint that has displaced slightly gives everything passing something to catch on. That is the profile of a toilet that blocks every few months no matter how careful the household is, and it is worth putting a camera down rather than paying to clear it repeatedly.
Running toilets and leaking pans
A toilet that runs continuously wastes a surprising amount of water, and on a metered supply it shows up on the bill. The cause is nearly always the fill valve or the flush valve seal, both of which are inexpensive parts.
Water around the base of the pan is different and worth acting on quickly. It is usually the pan connector or the seal where the pan meets the soil pipe, and left alone it will damage the floor beneath — particularly on a timber floor, and particularly in a flat where it becomes the ceiling below.
How the visit goes
Check what else is affected
Whether other fixtures are backing up tells us if this is a pan job or a drain job.
Clear the blockage
Plunger, auger or drain machine depending on where the blockage sits and what it is.
Test it properly
Flushed through repeatedly to confirm it is gone rather than simply moved along.
Explain the cause
If it is a habit you can change, we say so. If the pipe is the problem, we say that instead.
Standards this work is held to
Flushable wipes
Products labelled flushable do not disintegrate like toilet tissue and are the single most common cause of blocked toilets and stacks.
Shared soil stacks
In flats, several properties share one stack. A blockage low in the stack affects every property above it, and clearing it needs care so the problem is not pushed elsewhere.
Standard pipe sizes
A domestic soil stack is usually 110mm and the branch from the pan 100mm. Basin and bath wastes at 32mm and 40mm join the same stack, which is why a blockage low down backs up several fixtures at once.
Cistern volume
Modern cisterns hold 6 litres, or 4 litres on the reduced flush, against 9 litres on pre-2001 fittings. Less water per flush means less carry, so older drain runs laid for 9 litre cisterns are less forgiving of wipes and heavy paper use.
Drain ownership since 2011
Most shared and lateral drains transferred to the water company in October 2011, so a blockage beyond your boundary may not be yours to pay for.
Blocked toilet: common questions
Related to Blocked toilet
Areas we cover
We work across Greater London and north Surrey, including Croydon, Bromley, Sutton, Orpington and Wimbledon. Pick your town.
Need an emergency plumber?
Burst pipes, boiler breakdowns and blocked drains across Greater London. We aim to be with you within 60 minutes.